This Privacy Policy explains how Clean Sweep processes personal information in connection with its website, enquiries, quotations, bookings, and move-in or move-out cleaning services in South Africa.
You may ask to access, correct, or delete certain personal data, or object to some processing where the law allows. We may need to keep information where retention is required for legal, contractual, or operational reasons.
To protect privacy, we may ask for enough information to verify your identity and understand your request. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, describe any partial action we can take.
We retain personal data for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we will delete it, anonymise it, or restrict it in line with our retention practices.
The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we may take reasonable steps to draw attention to it through the site or direct communication where appropriate.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide for scope review. We may also process limited technical data such as device, browser, and usage information when you visit the site.
We receive data directly from you when you make an inquiry, request a quote, book a visit, or communicate with us by phone, email, or form. We may also obtain information from service-related correspondence, appointment coordination, and basic website analytics or cookie tools.
We may use session cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can manage cookies through your browser settings and, where available, through the cookie notice on the site. Blocking some cookies may affect site functions such as form handling, preference storage, or basic analytics.
We use personal data to respond to enquiries, prepare quotes, review property scope and access needs, confirm appointments, coordinate cleaning visits, manage handover arrangements, process payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality.
We may share personal data with public authorities, regulators, courts, or other parties when required by law, to protect our rights, or to respond to lawful requests. We may also disclose information where necessary to prevent fraud, enforce agreements, or address security concerns.
